PLEASE READ CAREFULLY. Welcome to the Cultural Intelligence Center Web sites. These Terms and Conditions (“Terms”) govern your access to and use of the Cultural Intelligence Center Web sites, which include but are not limited to CulturalQ.com and CQCenter.com and their sub-domains (each, a “Site”). This Site is owned and operated by Cultural Intelligence Center, LLC, (collectively, “Cultural Intelligence Center”, “we”, “us”, “our”). Please return to this Site and review these Terms from time to time, as they may be amended without notice. Any changes to these Terms will be effective immediately upon the posting of the revised Terms on this Site. Some products and services accessible through this Site are subject to additional terms and conditions. To the extent that any provision of those additional terms and conditions conflicts with these Terms, those additional terms and conditions shall prevail. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THIS SITE. YOUR USE OF THIS SITE INDICATES YOUR ACCEPTANCE OF THESE TERMS.
GENERAL. Cultural Intelligence Center does not warrant that the contents of this Site are error-free. Information on this Site may contain technical inaccuracies and/or typographical or other types of errors and may be changed or updated at any time without notice. Cultural Intelligence Center may also make improvements and/or changes in the products and/or programs described on this Site at any time without notice. Cultural Intelligence Center will use reasonable efforts to place accurate and up- to-date information on this Site but makes no warranty of its accuracy, completeness and/or timeliness. You acknowledge that your use of any information available through this Site is at your own risk.
WARRANTY DISCLAIMER. THIS SITE AND ALL CONTENT AND MATERIALS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE LAW, CULTURAL INTELLIGENCE CENTER DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. CULTURAL INTELLIGENCE CENTER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THIS SITE OR THE CONTENT OR MATERIALS ON THIS SITE OR ANY WEB SITES LINKED TO THIS SITE, INCLUDING, WITHOUT LIMITATION, THAT
(I) USE OF THIS SITE OR ANY CONTENT OR MATERIALS ON OR FROM THIS SITE (INCLUDING ANY SOFTWARE, PRODUCT OR SERVICE) WILL BE UNINTERRUPTED, (II) THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, (III) ANY ERRORS ON THIS SITE WILL BE CORRECTED, OR (IV) THE SERVERS ON WHICH THIS SITE, CONTENT AND MATERIALS ARE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some jurisdictions do not allow a disclaimer of some or any implied warranties. In such jurisdictions, the foregoing disclaimers may not apply to you insofar as they relate to implied warranties, to the extent prohibited.
CODE OF CONDUCT. You agree that you will use this Site (including features thereof and products or services offered thereon) only for its intended purpose. You agree to limit such uses to your personal, non-commercial use. You further agree not to: (i) use this Site, any content or other materials on this Site, or any products or services included on or available through this Site for any unlawful purpose; (ii) restrict or inhibit any other user from using and enjoying this Site, including by means of disrupting the normal flow of dialogue, causing a screen to “scroll” faster than other users of this Site are able to type, hacking or defacing any portion of this Site, introducing any virus, worm, Trojan Horse, Easter Egg, time bomb, spyware, or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or otherwise acting in a manner that negatively affects other users’ ability to engage in real time exchanges; (iii) impersonate any other person or entity, or misrepresent your affiliation with any other person or entity; or (iv) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of this Site or any content or other materials on this Site.
Cultural Intelligence Center has the right to terminate your use of this Site, or any portion of this Site, with or without notice, in its sole discretion, for any reason or no reason at all, including, but not limited to, if Cultural Intelligence Center determines (in its sole discretion) that your use of or conduct on or related to this Site (i) violates these Terms or any additional terms and conditions, (ii) is harmful to Cultural Intelligence Center, its customers or vendors, another user or any other party, or (iii) violates applicable law.
LIMITATION OF LIABILITY. IN NO EVENT WILL CULTURAL INTELLIGENCE CENTER, OR ITS SUBSIDIARIES, PARTNERS, AGENTS, AFFILIATES, LICENSORS, SPONSORS OR ADVERTISERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR
ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR ANY USE OF THIS SITE, OR ON ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE.
COPYRIGHT AND TRADEMARK. All materials on this Site, including, without limitation, all copyrights, trademarks, artwork, images and other elements (collectively, the “Content”), are protected by copyrights and other intellectual property rights owned and controlled by us or by other parties that have licensed or otherwise provided their material to us. Except as stated in these Terms, none of the Content on this Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, framed or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Cultural Intelligence Center or the copyright owner. You also may not, without Cultural Intelligence Center's permission, "mirror" any Content contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
DOWNLOADING. You may only download those materials from this Site that are expressly designated to be downloaded by users. Where a fee is required to download any materials, you may not download such materials without paying such fee. You agree not to use technical or other means to circumvent these Terms or any content protection technology used on this Site. Any unauthorized use, transmission, distribution, reproduction, reverse engineering, modification of any downloaded materials, or use thereof for an illegal purpose, is expressly prohibited.
There are inherent dangers in the use of any software available for downloading on the Internet, and Cultural Intelligence Center cautions you to make sure that you completely understand the potential risks before downloading any of the software (including the potential infection of your system by computer viruses). You are solely responsible for adequate protection and backup of the data and equipment used in connection with any of the software and assume all risks associated with any downloaded software.
SUBMISSION OF INFORMATION OR MATERIALS. You may be required to provide us with information about yourself in order to enjoy certain features of this Site, such as setting up an account and purchasing products. If you choose to provide us with such information, you agree: (i) to provide true, accurate, current and complete information about yourself (and your company if you are opening an account or making a purchase on behalf of your company) as prompted by this Site, and (ii) to maintain and update this information to keep it true, accurate, current and complete. If any information provided by you is untrue, inaccurate, not current or incomplete, we have the right to terminate your account and refuse any and all current or future use of this Site
PASSWORD AND USER NAME. Access to some Content and other materials offered on this Site is password controlled and is accessible to registered users only. You certify that all information provided in the registration process is accurate and correct. If you are registering or making a purchase or conducting other transactions on behalf of your company, you represent and certify that you are an authorized representative of your company with the right to bind your company to these Terms (and any additional terms necessary for access to password-controlled content). You are solely responsible for maintaining the confidentiality of your account information, including, without limitation, your user name and password. You are solely responsible for any and all activities that occur under your user name and password. You agree to notify Cultural Intelligence Center immediately of any unauthorized use of your user name, password or account or any other breach of security. Cultural Intelligence Center will not be liable for any loss that you may incur as a result of someone else using your user name, password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Cultural Intelligence Center as a result of the misuse of your user name, password or account.
LINKS TO THIRD PARTY SITES. There are links on this Site that will permit you to travel to other, third-party sites over which Cultural Intelligence Center has no control. These links are provided for your convenience only and your use of them is at your own risk. Cultural Intelligence Center makes no representations whatsoever about the content of any of these other web sites, or about any of the links contained in the web sites that you may access through this Site. Cultural Intelligence Center does not endorse or accept any responsibility for the content, or use, of any such linked web sites.
JURISDICTION AND GOVERNING LAW. This Site is maintained, controlled, operated and administered by Cultural Intelligence Center from within the United States of America (“ U.S.”). Cultural Intelligence Center makes no representation that the Content or any other materials on this Site are appropriate for use at locations outside of the
U.S. and access to this Site from countries where such Content or materials are illegal is prohibited. If you access this Site from a location outside of the U.S., you are responsible for compliance with all local laws. The use of this Site, the Content or any other materials on this Site, and these Terms are governed by the laws of the United States and the State of Michigan, without regard to its conflict of law provisions. Any legal proceeding arising out of the use of this Site, the Content or any other materials on this Site, or these Terms must be brought in Grand Rapids, Michigan and must be brought within one year after the claim or cause of action arises or it is barred. By using this Site, you irrevocably submit to the jurisdiction of the State and Federal courts located in Grand Rapids, Michigan. If for any reason a court of competent jurisdiction finds any provision of these Terms to be unenforceable, that provision will be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms will continue in full force and effect.
INTERNATIONAL TRADE COMPLIANCE. The goods licensed, sold, or accessed through this Site, which may include products, software and services, are subject to the customs and export control laws and regulations of the U.S. and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured or received. Further, under U.S. law, such goods may not be sold, leased or otherwise transferred to restricted countries, or used by a restricted end-user or an end-user engaged in activities related to weapons of mass destruction including, without limitation, activities related to designing, developing, producing or using nuclear weapons, materials, or facilities, missiles or supporting missile projects, or chemical or biological weapons. You warranty that you are not located in, under the control of, or a national resident of any such country, on any such list or involved in any such activities. In addition, you acknowledge that it is your responsibility to comply with and abide by the aforementioned laws and regulations, and that any customer or vendor that you request Cultural Intelligence Center to route product to directly has also been made aware of the associated export controls.
CONFIDENTIAL INFORMATION. You may be given access to Cultural Intelligence Center confidential information through this Site or links from this Site. You may not disclose Cultural Intelligence Center confidential information to any third party without the written consent of Cultural Intelligence Center. You must protect Cultural Intelligence Center confidential information with at least the same degree of care that is accorded to your confidential information, but in no event less than reasonable care.
Cultural Intelligence Center confidential information includes, but is not limited to - all non-public information regarding Cultural Intelligence Center, its intellectual property or its products, quantity and prices of products purchased, sales and marketing plans, unannounced products, any information marked as "confidential" or "proprietary" or similarly marked, or any information that, if disclosed, might be competitively detrimental to Cultural Intelligence Center. You may enter into separate non-disclosure agreements with Cultural Intelligence Center governing specific disclosures. To the extent the terms governing a specific disclosure are more restrictive than the terms in this paragraph, the more restrictive terms will control for the specific disclosure.
ENTIRE AGREEMENT. These Terms represent the entire agreement relating to the use of the Site. Cultural Intelligence Center's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
INDEMNITY. By using this Site you agree to indemnify Cultural Intelligence Center, and its subsidiaries, partners, affiliates, agents, consultants, sponsors, advertisers and licensors, and their respective officers, directors, employees, shareholders, agents and representatives (collectively, the “Released Parties”), and hold the Released Parties harmless from any and all claims and expenses, including attorneys’ fees, arising from your use of this Site or the Content or other materials on this Site, your breach of any term or condition contained in these Terms or any other agreement applicable to any specific functions or areas of this Site, or your submission of information or materials to Cultural Intelligence Center by any means or from any person’s use of any account or password you maintain with Cultural Intelligence Center or this Site, regardless of whether such use is authorized by you. By using this Site, or submitting any ideas and/or related materials to Cultural Intelligence Center, you are hereby agreeing to release the Released Parties from any and all claims, demands, debts, obligations, damages (actual or consequential), costs, and expenses of any kind or nature whatsoever, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that you may have against them arising out of or in any way related to such disputes and/or to any products and services obtained or used through this Site or to any disputes regarding use of ideas and/or related materials submitted to Cultural Intelligence Center.
YOU HEREBY AGREE TO WAIVE ALL LAWS THAT MAY LIMIT THE EFFICACY OF SUCH RELEASES.
QUESTIONS OR COMMENTS. If you have any questions or comments about these Terms, please contact us at info@CulturalQ.com.
Last Updated: November 11, 2020
(“Policy”) applies to all our websites, domains, products, workshops and services (the “Services”).
For residents of the European Union, please note that this Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (GDPR). For residents of the rest of the world, by visiting, joining, or using our website or Services, you consent to, and authorize our use of your personal information as described in this Policy.
Cultural Intelligence Center, LLC (CQC) is a private company registered in Michigan, USA that conducts research and provides training, assessments, consulting, and e-learning products related to Cultural Intelligence (CQ). Our primary website address is: www.culturalq.com.
CQC provides the Services offered by our website and e-learning products and acts as the data Controller of your personal information.
Our legal bases for collecting, using, sharing, and otherwise processing your information include:
Consent – by providing us with your personal data you have consented to our use of this data for the sole purpose of providing the assessments, training, or Services that you or your organization have purchased from us, along with associated reports;
Scientific and Research purposes – with your consent, we sometimes use your personal data for scientific or research purposes.
Contact forms – we provide forms on our websites for you to use to contact us. The information submitted in such forms is used for internal purposes only and we will never sell your personal information to 3rd parties.
Website Analytics – we analyze web traffic and activities on our digital properties in aggregate to refine our services and products for the best user experience.
Our legitimate interests for collecting and processing your personal data are that it is necessary for us to provide the Services you or your organization have purchased from us.
From you, or with your permission. We collect a variety of information from you when you provide it to us directly by completing a form on our website or answering questions on an assessment, survey or quiz. Here are some examples of information we collect:
When you register on our website, you provide your user name and email address.
If you take one of our CQ Assessments, you provide some demographic information about yourself and you provide answers to survey questions about your Cultural Value preferences and beliefs or your cultural knowledge, capabilities and motivations.
If you take one of our e-learning courses, you answer quiz questions and sometimes create personal goals, plans or notes as part of your training.
When you fill out a form on our website, you are providing information necessary for CQC to contact you, make a purchase from CQC, or register for a CQC event
From your browser and device. Like nearly every other online service, we automatically collect technical information when you visit or use our website and learning products. We collect information from your browser, computer, or mobile device. This technical information is stored in computer log files and is not associated with your individual identity. This technical information includes:
Device data which tells us about the device you’re using, its operating system and the
type of browser you are using.
Log data which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app
version you used (and its settings), the URLs you come from and go to, your IP address and protocol, and what pages or links you visited on our website.
We use the information you provide to us to offer our Services to you or your organization. These Services often involve our Cultural Values survey or one of our CQ Assessments, which depend on information you provide about yourself to provide you with educational feedback by offering context and perspective on your scores or preferences as compared to others. The information we collect from you, along with your organizational affiliation (if any) is the only source for our information about you.
We do not track your browsing outside of our website and we do not purchase or obtain any information about you from third-party providers. We do use standard third-party applications on our website to conduct normal business practices, such as collecting credit card payments and building web forms. Any information collected by these reputable third parties is subject to their privacy policies. These third parties include “Stripe” (collection of credit card data), Google Analytics (for basic web traffic analytics), and Zapier (for collection of inquiry request via our webforms). The only information provided to these third parties is provided by you. We do not provide any information beyond what is given by you when interacting with these applications. We do not use or display advertising for third-party products and services. We do not use any of the information you provide to us to make inferences about you and we do not store any information about you that you do not provide to us by completing a form, a quiz, or an
assessment. We do not share your data with any third parties, except when you give us permission to share with qualified University researchers as discussed below.
This is how we handle your personal information when you complete one of our surveys or assessments:
When you take a Cultural Values survey or complete a CQ Assessment on our website, we store your raw responses in an encrypted, anonymized data base and we do not share your individual responses to survey or assessment items without your permission.
When you take a Cultural Values survey or complete a CQ assessment on our website, we provide a Feedback Report to you that includes a synthesis and summary of the information you provided, comparisons with worldwide norms or other statistical parameters, and general information intended to aid in your learning. This Feedback Report is stored as a downloadable PDF file and is accessible by you through your individual dashboard when you are logged onto our system.
If you are a student, your teacher or professor may have access to your Feedback Report – either through our website tools or through your school Learning Management System.
If you are an employee or a member of an organization that has contracted with CQC or sponsored the training, your organization may have access to your feedback report through the program manager or authorized human resources contact, although we encourage all organizations to limit access to individual feedback reports.
If you are part of a group of ten or more participants, your information may be used to generate overall average scores that are reported in a Group Feedback Report. If you are part of a group that is smaller than ten individuals, we do not generate or publish Group Feedback Reports in order to protect the anonymity of individual scores.
If you use one of our Team products, your overall scores and aggregate responses will be shared with members of your team through a specially-designed Team Feedback Report.
If you participate as an observer in one of our Multi-rater products, your data will be summarized and included anonymously in our Multi-rater Feedback Report to the individual you evaluated.
If you are a job candidate that takes an assessment associated with our CQ Talent™ products, the assessment results are shared with your prospective employer in the form of a feedback report that summarizes your individual scores.
If you take one of our e-learning courses, information about your general progress through the course as well as your answers to quiz questions and overall quiz performance will be available to your instructor or program manager through our web tools or through your school’s Learning Management System.
When you take an assessment or a survey, we ask for your permission to use your data for research purposes. This permission is completely voluntary and, if you provide such permission, we may share your data with qualified University researchers as part of research studies that meet strict criteria for “human subjects” research, including data privacy. Your individual data will never be published in any form where individual participants are named or recognizable. If you do not provide permission, we never share named data with any third parties, including researchers.
We store all user data from all assessments and surveys and quizzes in anonymous form and we use this raw data in aggregate for the purposes of calculating worldwide norms and statistical measurements, and for conducting research on general trends, correlations, relationships and predictability of data over time.
CQC administrators and programmers have controlled access to all data in our system, but the number of people who can access this data is carefully limited to a few people responsible for maintaining our systems.
We retain your information for the period necessary to fulfill the purposes for which you submitted your information. Since we periodically use data from all users to update such things as worldwide norms or average quiz performance, your raw data scores or survey answers may be stored in anonymized form (not associated with your personal identity) in perpetuity.
Our primary databases and software applications are cloud-based and run on servers that are based in the United States. We select our vendors with security in mind and we periodically review our vendor’s security policies and arrangements. All data is transferred securely using standard https TLS 1.2 encryption and is stored in an encrypted state. We expect our vendors
to take commercially reasonable administrative, technical, personnel and physical measures designed to safeguard your information from loss, theft and unauthorized use, disclosure or modification.
If you would like to access, review, delete or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us using the mechanisms provided below. We will try to comply with your request as soon as reasonably practicable.
In the event that you request us to delete your personal information, we will take steps to delete your personal account and remove all personal information from our database. If you are a member of an organization and you took one of our assessments or e-Learning courses under your organization’s auspices, your information may remain available to the organization for use in group reports in an anonymized form.
Sharing information with third parties
We do not share information with any service providers, affiliates, partners, or other third parties, with one exception. Occasionally, we cooperate with qualified university researchers that are conducting academic research into Cultural Intelligence and related matters. We have a qualification process under which we screen proposals from university researchers and, if we decide the research proposal is qualified from an academic and research standpoint, we make access to that researcher’s data (i.e. the subjects they invite to complete the online
assessment) available under controlled circumstances. If we do make data available, we require that these researchers meet strict criteria for “human subjects” research, including data privacy, and that they have obtained the consent of individual users to access user data. Under no circumstances would a researcher have access to data from participants they did not invite to complete an online assessment. One condition of our data sharing is that individual survey responses will never be published in any form where individual participants are named or recognizable.
NOTE: DATA COLLECTED UNDER CONTRACT WITH THE U.S. ARMY WAR COLLEGE/U.S. ARMY WILL NOT BE SHARED WITH ANY GROUP OTHER THAN THE U.S. ARMY WAR COLLEGE/U.S. ARMY.
We do not show any advertisements from third parties on any of our applications and we do not sell advertising space on any of our digital applications.
We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to (a) respond, based on applicable law, to a legal request (e.g. a subpoena, search warrant, court order, or other request from government or law enforcement);
(b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues.
We do not collect or store sensitive payment information such as credit card numbers. In some cases, we use an unaffiliated payment service to enable you to purchase a product or make
Articles on this site may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behave as if the visitor has visited the embedded
content’s host website.
Other Services and websites. In using our digital services, you may come across links to websites and services operated by third parties. These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
Cultural Intelligence Center, LLC
30300 Telegraph Road, STE 260 Bingham
Farms MI 48025
Last updated: January 28, 2021